As a key member of the Flashmatrix BU team, the Sr. Mgr of Customer Technical Support will lead technical support and warranty operations for Toshiba’s Flashmatrix server system products. The successful applicant will build a customer support organization and lead initiatives from concept to implementation in support of Toshiba’s business objectives in this area; including tracking and enhancing customer satisfaction, enhancing troubleshooting and issue isolation and resolution capabilities, managing customer escalations, and driving support contract, warranty and software license management processes. The Sr. Mgr of Customer Technical Support is expected to provide thought leadership in customer operations processes by understanding the capabilities and alternatives available to solve complex issues. The role is considered a Customer Support expert and is expected to generate and drive creative solutions and educate Toshiba on Customer Operations and Support principles. The person filling this role requires some technical knowledge of cloud/edge-computing hardware and software platforms, have high-caliber interpersonal skills and will deliver executive-level presentations on a regular basis. Experience in leading/influencing cross-functional project teams and driving change across all areas of the organization is a must. The Sr.Mgr of Customer Technical Support is part of, and reports in to, the Flashmatrix Director of Operations.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Req # 1642