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Senior Applications Engineer

Job Overview:

The Applications Engineer for Flashmatrix is responsible for providing product related technical services and support, including:  pre-sales support, product specification assistance, field service, and product training for sales and support staff, channel partners and customers.

Responsibilities:

  • Technical expert on the Flashmatrix product line, directly supporting Sales to secure design wins, provide post-sales support which includes on-site installation and troubleshooting, and support products through the entire product life cycle (60% of time)
  • Establish close technical relationship to customer accounts, building personal relationships to facilitate rapid resolution of customer issues and promote the highest levels of customer satisfaction (20% of time)
  • Advise customers on the selection and configuration of Flashmatrix products for specific installations and applications (10% of time)
  • Participate in the development and delivery of standard and custom training course materials to support product training requirements (5% of time)
  • Assists company sales staff in making joint sales calls when technical skills, demos, or presentations are required (5% of time)
  • Special projects and duties as assigned by supervisor

 Requirements:

  • 8+ years of professional experience in computer industry, ideally including 4+ years each in technical marketing and/or engineering roles
  • In-depth understanding of Storage market trends and customer needs
  • Knowledge of PC and server systems, computer peripherals and services
  • Proven history of success in building customer relationships, previous experience in a direct customer support role is beneficial
  • Excellent interpersonal and communications skills, verbal and written
  • Strong initiative and ability to work in a self-directed environment
  • Strong analytical and problem solving skills

Education:

  • BSEE/MSEE or related discipline or experience
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