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Director, DevOps & Solutions Engineering - 1776

Job Description:

The KumoScale business unit is a well-resourced internal “startup” within TMA.  Our mission is to deliver software that enables cloud datacenter operators to consume very high performance flash storage as a cloud-native service.

The Director of Dev Ops & Solutions Engineering will be the founding member of an organization responsible for delivering and supporting complete, deployable solutions by integrating popular datacenter orchestration frameworks with KumoScale storage technology.

Job Description: 

This task comprises three main parts:

KumoScale DevOps

  • Build, test, deploy, and teach provisioning scripts/playbooks that encapsulate best-practices for use of KumoScale as a back-end storage provider working under leading provisioning frameworks, both containerized and bare-metal.
  • Be or become a deep authority and a trusted advisor to Toshiba customers on cloud datacenter storage architecture and implementation. Be fluent in a broad range of DevOps technologies and tools, and know the pros and cons of multiple approaches to managing storage in a blended cloud/legacy environment.
  • Establish and nurture relationships with data center architects and thought leaders at public and private cloud providers, cloud-structured SaaS providers, and large enterprises. Build and maintain a deep understanding of their applications, infrastructure, and pain points.

Application DevOps:

  • Build, benchmark, and help customers integrate best practices for configuring and deploying leading scale-out applications (NoSQL DB’s) and SDN frameworks on KumoScale storage.
  • Be or become a deep authority on the deployment and management of stateful cloud-native applications and related infrastructure – with a particular emphasis on performance driven use cases.

Customer support:

  • Provide hands-on technical assistance & training to customers during PoC/trial evaluations and into deployment.
  • Be the backstop for customer trouble tickets, helping customers diagnose and solve problems throughout their journey to a cloud-native world, both remotely and occasionally on site.

Requirements:

  • Relentlessly curious: Whatever you know today, it won’t be enough tomorrow. You must have an appetite for new technical concepts, and a demonstrated ability to absorb them efficiently. This will be evidenced by the unusual technical breadth you exhibit.
  • A skilled investigator: Must be very good at finding and extracting the information you need (both technical and not) from internal and external customers, colleagues, and others with a wide variety of knowledge levels, backgrounds, and communications styles. You must be fluent at reading between the lines, able to hear what wasn’t said, and comfortable with engineers and senior executives.
  • An excellent explainer: Must be skilled at finding effective ways to convey technical ideas to others (internal and external) with a wide range of interests and backgrounds. Must speak and write well, and enjoy teaching. And of course, to communicate well, you must listen well.
  • A thought leader: Must have shown the capacity to inspire others to consider new approaches to old problems – in short, to change people’s minds (including your own.)
  • Autonomous and determined: You should be able to run with direction, clarify when needed, develop complete work results with minimal executive involvement. A creative problem solver who finds ways around obstacles, working all angles without giving up.
  • Sensitive to cultural differences: Comfortable and effective in a multi-cultural environment.
  • Self-aware: Capable of giving thoughtful feedback and open to receiving it.  Eager to improve.

Specific Skills/Knowledge You’ll Need:

  • Software/Scripting Languages: This isn’t a development job, but you should be conversant with the tools of the trade. You’re probably pretty good with Python, YAML, and a scripting language or two, and can read and understand c and JSON.
  • DevOps/SRE Tools: You should be fluent in popular open-source orchestration frameworks, telemetry systems, & loggers. Not all of them, but more than one.
  • Linux: You should be able to install Linux on bare-metal or in a container, and know how to configure the components of the storage subsystem and networking stacks.
  • Storage: You should have a solid understanding of the important concepts in data storage, including:
    • Data abstractions, e.g. block, object, file, table, queue, k-v, …
    • Approaches to resilience
    • Approaches to scaling capacity and performance, e.g. converged vs. disaggregated
    • The different implicit “contracts” between applications and storage in cloud vs. classical/enterprise
    • Flash/SSD
  • General Technical Breadth: Aside from the above, it’s probably less important which things you know than that the list is always growing.That said, here are some others that that would be welcome:
  • Computer architecture & implementation, particularly ‘x86
  • Linux internals
  • Software architectural evolution arising from the move to the cloud.
  • Database architecture & concepts
  • Large-scale datacenter networking architecture & concepts

Experience:

We hire people, not resumes.  So, we’re open to any background that leads to the characteristics listed above. Below are a few ways you might have gotten there, but there could be others.

  • Cloud DevOps, Site Reliability Engineering, etc.): A line-of-fire job with a cloud service provider, large SaaS company, or an enterprise with a vibrant private cloud infrastructure.
  • SDS customer-success/support: A responsible role with a software-defined-storage provider, helping customers understand, install, configure, and maintain the product.
  • Array or SDS storage architect: A track record of increasing accomplishment in the architectural definition of commercially successful storage software and/or system-level products.  Needs to include cloud-oriented approaches, not just enterprise arrays however.
  • CSP storage architect: You’ve played a visible, leadership technical role in defining storage architecture at a top-tier XaaS operator where most or all infrastructure code is internally created & supported.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Req # 1776

We are an Equal Opportunity/Affirmative Action Employer including: Minorities/Women/Individuals with Disabilities/Protected

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