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Customer Support Engineer

Job Summary

Toshiba Memory America, Inc. is currently looking for a Customer Support Engineer to support our OEM Global Account in Houston, TX. This engineer will work with the US and Japan based teams during the qualification of Toshiba Enterprise SSD products and support related sustaining activities. Our ideal candidate should have extensive technical expertise in multi-cultural, inter­ disciplinary environments where teamwork, communication and customer interaction skills are mandatory to successfully complete qualification activities of Toshiba Storage Products.


  • Engage/interact with local OEM customer engineers of multiple disciplines and serve as the first point of contact through all stages of product qualification and sustaining support activities
  • Must be local to the Houston, TX in order to provide real-time on-site customer support in order to facilitate low-latency turn around for all active issues
  • Assist in authoring technical documents and delivering them to our OEM Customers as well as our internal engineering teams
  • Work with our customer and Japanese-based teams to develop joint qualification plans, determine required equipment and develop schedules to meet our customer's requirements
  • Build and maintain active Action Items lists during the qualification process to enable synchronous communications with our Marketing, Sales, Engineering and Product Planning Teams
  • Perform preliminary failure analysis on drives which fail during qualification and of drives returned due to urgent field issues.  Track status on drives and monitor FA activity to closure which includes generating reports and provide timely updates to both our OEM and internal support teams
  • Perform other duties related to the support of our large OEM customer in the Houston region


  • The candidate must be familiar with enterprise SSD technologies and have at least 5 years of experience in this industry
  • Working knowledge of SAS/SATA/NVMe Interfaces as well as a well-rounded understanding of server/storage architectures, operating systems and RAID file systems
  • The candidate must have excellent communication skills for internal and external communications necessary to support a large OEM Customer


  • B.S. Degree (or equivalent) in Engineering (Mechanical, Production, Electrical, Electronics or Computer Science)

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Req# 1681

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