Summary

Essential Duties and Responsibilities

• Conduct technical meetings on current and future storage product lines.
• Provide technical documents and explanations to customers and internal teams.
• Work with customers and Japan teams to develop joint qualification plans, determine required equipment, and develop schedules to meet the customer’s needs.
• Diagnose, debug and document customer technical issues to facilitate solutions and closure of issues.
• Track customer technical requirements to provide to Marketing, Sales, Japan Engineering and Product Planning teams
• Develop technical presentation materials.
• Track factory quality both at customer sites and Toshiba manufacturing sites.
• Provide quality reports to both customers and Japan quality teams
• Perform preliminary failure analysis on drives that fail during qualifications and drives returned for urgent field issues.
• Generate reports and provide timely reporting to customers and internal teams
• Track status on drives sent to Japan for further failure analysis.
• Perform other duties as may be assigned.

• 5 plus years of experience in the HDD or computer industry.
• Must be very familiar with HDD technologies, manufacturing and test processes, and factory quality systems, have excellent knowledge of quality control tools, statistical process control, and reliability prediction methodologies.
• Knowledge of Linux and Microsoft operating systems and can write scripts to test HDDs.
• Excellent verbal and written communication and customer engagement skills.

• Degree in Engineering (Mechanical, Production, Electrical, Electronics or Computer Science).